Anonymous

Scamm website

On Feb 1 2019 ,ordered salt lamp and 1 bulb for a total of 49.92 ,charged her account same day.4 weeks into order,online said processing order,8 weeks into order said was shipped,could not give mode of transportation nor tracking number,every time called,voice mail says operator busy,leave message they will call back,never did,will not respond to e-mails.Tracked down adress to be a townhome in Va. needless to say ,never got mdse. or refund
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Janika Zhk

Status of order placed feb 1,not received as of apr 5

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have called customer service numerous times from february ti april 5,never called back or responced have sent numerous e-mails,told 1time wasgetting to ship order,never heard heard from sense,order was 49.92 which they already received,very dissatisified,
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Loss:
$50
Cons:
  • I feel like i have been scammed goin to report tobbr
  • No receiving a back-ordered product
Reason of review:
Poor customer service

Preferred solution: Full refund

Ellen D Emk
map-marker Harrisburg, Pennsylvania

Continued lack of response

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I have sent multiple emails to your support address and have not received any type of response to my request. "My order #11635 was not complete due to a back-ordered item: Premium Pagoda Incense Cones - Jasmine. Please send me this item so I’ll be able to enjoy the scent. "
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Loss:
$8
Pros:
  • I am happy with my salt lamp purchases
Cons:
  • No receiving a back-ordered product
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Ellen D Emk
map-marker Harrisburg, Pennsylvania

No Customer Service response

Problems with an order: My order #11635 was not complete due to a back-ordered item: Premium Pagoda Incense Cones - Jasmine. Please send me this item so I’ll be able to enjoy the scent. I've made many resuests to have this back-ordered item to be filled and have not received any type of response to my emails.
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Pam H Bnx

Waiting for order to be delivered for over a month

I placed an order with this company on 2/2/2019 and they have received the money from my credit card. I have not received the order or any reason from them as to why the items have not been delivered. I have sent them an email and left 2 voice mail messages since every time you call they are too bust to talk. I am very hopeful that they can clear this up.
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Loss:
$54
Pros:
  • Selection of produts
Reason of review:
items have not been received

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Stone Mountain, Georgia

Placed order on Feb 1,they accepted payment on2-1-2019,not received order as of 4-6-2019

placed order forXL himalayan salt lamp,and replacement bulb on Feb 1 ,they took my payment of 49.92 on Feb 1,have tried numerous phone calls always goes to voice mail,never calls back,have sent numerous e-mails,said was shipped,3 weeks ago from 4-6-2019,cant give method of shipping,nor a tracking number,it dont take 3 weeks from Virginia to Georgia.i feel like i have been totally scammed.asked for refund of purchase-no response
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Anonymous
map-marker Palm Coast, Florida

Never received lamp

They contacted me and are taking care of situation. Thank you
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Reason of review:
Order processing issue

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